Returns & Warranty – ASSOSFACTORY
At ASSOSFACTORY, we design every piece of premium cycling apparel with precision and passion. That’s why we stand behind our products with a seamless returns and warranty process—so you can shop with full confidence in your next high-performance ride.
Returns Policy
- 30-Day Return Window – Return any unworn ASSOSFACTORY item within 30 days of delivery.
- Condition – Items must be unused, in original packaging, with all tags attached and accessories included.
- Process – Initiate your return by contacting our support team with your order number and reason for return.
- Refunds – Once inspected and approved, refunds are processed to your original payment method. Original shipping costs are non-refundable.
Warranty Coverage
All ASSOSFACTORY cycling apparel comes with a limited warranty, depending on the product line and material composition.
Our warranty covers:
- Defects in materials or craftsmanship
- Fabric integrity, stitching reliability, and print durability
Warranty does not cover:
- Normal wear and tear (such as fading, minor pilling, or stretch)
- Damage due to misuse, accidents, or improper handling
- Issues arising from incorrect care, washing instructions, or unauthorized modifications
How to Claim
To begin a warranty claim, send us your proof of purchase, clear photos of the issue, and a detailed description of the defect.
Depending on the case, we may offer:
- A replacement jersey or component
- Repair guidance or technical support
- Coordination with an authorized local service partner
Need Assistance?
Our dedicated support team is available to help with returns, exchanges, or warranty claims on your ASSOSFACTORY gear. For immediate assistance, visit our Contact Us page anytime. We’re here to ensure your riding experience remains flawless—every mile, every season.