Returns & Warranty – ASSOSFACTORY

At ASSOSFACTORY, we design every piece of premium cycling apparel with precision, performance, and confidence in mind. Whether you’re tackling mountain passes or training on the tarmac, we stand behind the quality of your purchase. If your ride-ready gear doesn’t meet your exacting standards, our clear and customer-first return and warranty policy ensures you’re fully supported.

Returns Policy

  • 30-Day Return Window – Return your ASSOSFACTORY apparel within 30 days of delivery, no questions asked.
  • Condition – Items must be unworn, with original tags attached, and in pristine condition with all packaging and accessories included.
  • Process – Initiate your return by contacting our support team with your order number and a brief description of the reason for return.
  • Refunds – Once your return is received and inspected, we’ll process your refund to the original payment method. Please note that original shipping costs are non-refundable.

Warranty Coverage

Every ASSOSFACTORY jersey and cycling kit is backed by a limited warranty, tailored to the specific product type and performance demands.

Our warranty covers:

  • Defects in materials or craftsmanship
  • Failure in stitching, print integrity, or fabric structure under normal use

Our warranty does not cover:

  • Normal wear and tear, including fading, minor pilling, or surface abrasion
  • Damage resulting from misuse, accidents, or improper handling
  • Issues arising from incorrect care, washing, or unauthorized modifications

How to Claim

To begin a warranty claim, reach out to our support team with your proof of purchase, clear photos of the defect, and a detailed description of the issue. We’ll assess your case promptly and provide a solution tailored to your needs.

Warranty support may include:

  • Replacement of the defective ASSOSFACTORY apparel
  • Repair guidance or technical support for minor imperfections
  • Coordination with authorized service partners for local assistance

Need Assistance?

Our dedicated support team is available to help with returns, exchanges, or warranty claims on your ASSOSFACTORY gear. For immediate assistance, visit our Contact Us page anytime. We’re here to ensure your cycling experience remains seamless, from first ride to every mile after.

Support available: 2026-09-08